Sang Sauvage

These terms govern every commission placed with Sang Sauvage. They are written to be read, not skimmed. We have kept them as short as honesty allows.

1 · The House

Sang Sauvage is operated by [full legal company name], registered in Portugal under company number [number], with registered office at [address] ("the House", "we"). You may reach us at [email address] and [telephone number].

2 · Access

The House receives clients by invitation only — ours, or yours. Your personal access word is issued to you alone and is not transferable. Should you wish to invite a friend, please use the invitations password provided for that purpose. We reserve the right to withdraw access where an access word is misused.

3 · What We Make

The House makes one object: a loafer in crocodile suede, made to order for the person who commissions it. Each pair is produced individually, for one client, after that client has confirmed their fit. No pair exists before it is commissioned.

Because each pair is made for you, to your confirmed fit, it is a personalised good within the meaning of applicable consumer law. The consequences of this are set out in Section 8.

4 · The Commission

A commission proceeds in three stages:

Measurement

You provide photographs of your feet following our instructions. We use these to determine your initial sizing. This method is a starting point, not a final word — the fitting stage exists precisely because no photograph replaces a shoe on a foot.

Fitting

We send you a trial pair in standard suede, made to the sizing we have determined. You wear it, at home, and tell us frankly whether it fits. If it does not, we send a further trial pair in an adjusted size. We continue until you are satisfied. There is no charge for trial pairs at any stage.

Confirmation and production

When you confirm your fit in writing (including by message through our agreed channel), your commission is confirmed and production of your crocodile suede pair begins. The trial pair whose fit you confirmed is yours to keep, with our compliments.

5 · Price

The price of a pair is €6,000 (six thousand euros), inclusive of VAT where applicable, inclusive of delivery within the European Union. The price is the same for every client of the House, without exception. We do not offer discounts, and we ask that you do not request them.

Delivery outside the European Union may involve shipping costs, import duties or taxes in the destination country; these are borne by the client and are not included in the price. We will tell you before confirmation if this applies to you.

6 · Payment

Payment of the full price is taken when you place your commission.

If, before you confirm your fit, you decide not to proceed — for any reason, or none — you may withdraw simply by telling us, and the full amount will be refunded to your original payment method. Once you confirm your fit and production of your crocodile pair begins, Section 8 applies.

7 · Delivery

Your pair is delivered by [courier / hand delivery, as applicable], insured for its full value, with signature on receipt. Production and delivery together typically take [X–Y weeks] from confirmation. We will keep you informed; we will not invent optimistic dates.

A note on crocodile leather

Crocodile leather is traded under CITES, the international convention governing trade in protected species. All leather used by the House is sourced with full CITES documentation from licensed farms. However, CITES also constrains where and how we may ship:

Deliveries to certain jurisdictions are not possible. In particular, we cannot deliver crocodile leather goods to the State of California, and certain other territories may be restricted. We will confirm at the time of your commission whether delivery to your address is possible.

International deliveries may require per-shipment CITES export and import permits, which can extend delivery times. Where this applies to you, we will tell you before confirmation.

You are responsible for ensuring that personal import of crocodile leather goods is lawful at your delivery address; we will assist with documentation but cannot advise on the law of every jurisdiction.

8 · Withdrawal and Returns

Under EU consumer law, distance purchases ordinarily carry a 14-day right of withdrawal. That right does not apply to goods made to the consumer's specifications or clearly personalised (Article 16(c) of Directive 2011/83/EU; Decreto-Lei n.º 24/2014 in Portugal). Your crocodile pair is made individually to your confirmed fit and falls within this exception. Once production has begun following your confirmation, the commission cannot be cancelled and the pair cannot be returned for change of mind.

We consider this fair for one reason only: you will have already worn and approved the fit, in your home, on a trial pair, before a single cut is made in crocodile. Until you have done so, you may withdraw and be refunded in full, as set out in Section 6.

This does not affect your statutory rights in respect of defects. If your pair is faulty or does not conform to what was agreed, you have the full protection of Portuguese and EU consumer law, including repair, replacement, price reduction or refund as the law provides.

9 · Fit, Not Perfection of Prediction

You acknowledge that photographic measurement is an estimating tool and that the trial pair process is the mechanism by which fit is actually established. The House's obligation is to deliver a crocodile pair made to the fit you confirmed on your trial pair, in the size and specification you approved.

10 · Care for Life

The House's workshop will care for your pair for as long as the House stands: cleaning, conditioning, refurbishment and repair. Shipping to and from the workshop is borne by the client, and extra charges may apply depending on the work required; we will always tell you before any chargeable work begins. This undertaking attaches to the pair and its original client and is not transferable with resale.

11 · Your Candour

We ask every client for their frank opinion at every stage. Nothing in these terms limits what you may say to us, about us, or about your pair — privately or publicly. We would not want it otherwise.

12 · Intellectual Property

All content of this website, and all designs, names and marks of the House, remain the property of [legal company name]. Access to the website grants no licence beyond viewing it.

13 · Personal Data

We collect only what the commission requires: your name, contact details, delivery address, and the photographs of your feet used for sizing. Payment details are handled by our payment processor and never stored by the House. We use this data solely to execute your commission and to care for your pair thereafter; we share it only with the parties strictly necessary to do so (our workshop, our courier, our payment processor), and with no one else. We do not sell data, and we do not use it for advertising.

Your foot photographs are deleted once your fit is confirmed. Other data is kept only as long as the law requires or the care of your pair justifies. Under the GDPR you may at any time request access to, correction or deletion of your data, or object to its processing, by writing to [email address]. You may also lodge a complaint with the CNPD, the Portuguese data protection authority. The data controller is [legal company name], [registered address].

14 · Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Portuguese law, including liability for death or personal injury caused by negligence, or your statutory rights as a consumer. Subject to that, the House's total liability in connection with a commission is limited to the price of the pair.

15 · Changes to These Terms

We may revise these terms from time to time. The terms that apply to your commission are those in force on the date you place it. We will not change the terms of a commission already placed.

16 · Law and Disputes

These terms are governed by Portuguese law. Disputes are subject to the jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer protection rules of your country of residence that apply in your favour.

If you are resident in the EU, you may also use the European Commission's Online Dispute Resolution platform at [ec.europa.eu/consumers/odr]. In Portugal, consumer disputes may be submitted to [relevant arbitration centre — e.g. Centro de Arbitragem de Conflitos de Consumo de Lisboa], of which further details are available at [link]. [Confirm RAL entity designation — legally required under Lei n.º 144/2015.]

17 · Contact

[Legal company name]
[Registered address]
[Email] · [Telephone]